Refund Policy

All users of Vitative Fintech, operated by VITATIVE GLOBAL SOLUTIONS PRIVATE LIMITED (referred to as "we," "us," or "our"), are bound by this refund policy. By utilizing our payment gateway services, you acknowledge and accept responsibility for complying with the terms outlined in this refund policy. If you disagree with any part of this policy, please refrain from using our services.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Multiple charges for the same transaction happened.
• Fraudulent or unauthorized transactions.
• Unsuccessful or partial transactions where payment is made but the service is not provided.
• Refund requests must be submitted within two to three days from the transaction date. Requests made beyond this timeframe may be declined at our discretion.

Refund Process

To initiate a refund, users must provide the following details through the official Email/Support Ticket/Contact form:

• Transaction information (amount, date, and transaction ID).
• Reason for the refund request.
• Any relevant supporting documents (e.g., emails, screenshots, etc.).

Refunds are processed in the original currency and amount of the transaction, unless otherwise agreed upon. Upon receiving a refund request, we will review the submitted information to determine its eligibility. Within 5-7 business days, a refund will be credited to the original payment method.

Non-Refundable Items

Transactions made after the specified refund request period, transactions with fulfilled goods or services, and transactions violating our terms and conditions or suspected of fraud may not be eligible for a refund.

Third-Party Refunds

Refunds may be subject to the policies of banks or third-party payment processors. While we strive to assist users in submitting refund claims, we are not responsible for the actions or regulations of third parties.

Modifications

We reserve the right to change this refund policy at any time. Our website will be updated with any revisions as soon as they are posted. Users are responsible for regularly checking for updates to the refund policy.

Contact Us

For questions or concerns regarding our refund policy or refund requests, please contact us at [email protected].